Retail communications agency requires a Head of Retail Services to join their team. Key responsibilities will include:
Planning, developing and implementing strategy for the management and development of their retail clients, both actual and prospective, so as to meet agreed performance plans within agreed growth plans, budgets and timescales.

Establishing and maintaining appropriate systems for measuring necessary aspects of these accounts - especially; customer service, quality and profit
Monitoring, measuring and reporting on account management, opportunities and development plans and achievements within agreed formats and timescales
Managing and developing staff in designated areas
D
eveloping and maintaining key
relationships, with senior contacts, within existing client organisations
Building, managing and implementing new business strategies for the Group.
You should have proven experience in the management of a modern customer service and/or fulfilment organisation employing 50 or more people.  In particular, you should be self-motivated, self-learning and capable of dealing with crises and difficult decisions without reference to the Executive Board.  You should also be knowledgeable  and capable of producing succinct analyses, plans, and reports. You should be skilled at dealing with people at all levels internally and externally.