The role holder ensures the delivery of contracted service commitments & continual service improvements for the shared delivery centre clients
This includes:

Leading delivery of service that meets OLA, SLA and delights the customer
Building and maintaining client relationships in conjunction with individual account teams
Developing strong internal relationships and teams
Achieving productivity improvements
Ensuring service centre delivery scalability in support of future growth
Building service delivery capability to support new service lines
Integrating and migrating new accounts into the service delivery team

We are interested in receiving applications from candidates who have experience of managing an on-site creative team.

The ideal candidate will possess the following skills:

Experienced in Service delivery management in complex technology based outsourced business
Understanding of transition management and/or solution architecting in an outsourced service arena.
Successful track record of delivering service performance to agreed KPIs, SLAs and OLAs
Expert in Client relationship management building and maintaining significant client side relationships
Experienced people manager
Experienced Business Manager
Sound change management experience
Demonstrates experience of inputting Service Delivery subject matter expertise on multiple types of project/bid/service projects

If you are interested in this role please apply online or contact Grant Jessup for immediate consideration.

Important Notice

It is HYFs policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.

HYF is a Recruitment Agency and is advertising this vacancy on behalf of one of its clients.